Handle customer queries faster with organised, automated support on Salesforce — tailored for your team size and budget.
Log, route, and track every customer issue through a structured case management system built on Salesforce.
Automatically convert incoming emails and web form submissions into tracked support cases in Salesforce.
Build and configure a knowledge base so your agents — and AI bots — can resolve issues quickly with the right information.
Define service-level agreements and configure automatic escalation alerts so no customer query falls through the cracks.
Monitor team performance, resolution times, and customer satisfaction with real-time service dashboards.
Deploy Agentforce AI agents to handle common Tier-1 queries around the clock, freeing your team for complex cases.
We implement Agentforce Service — formerly Salesforce Service Cloud — to help businesses manage customer support more efficiently. From setting up a simple case management system to deploying AI-powered agents for Tier-1 queries, we tailor the solution to your team size and budget.
Our approach is straightforward: we start small, configure what delivers the most value first, and expand over time. Whether you are a 3-person support team or a growing enterprise, we build the right foundation for your operations.
Based in Nellore, India, Vismi AI Technologies serves clients across Sydney, Singapore, Malaysia, and Southeast Asia.
For businesses ready to automate, we configure Agentforce AI agents to handle common customer questions around the clock. These agents look up account data in Salesforce, provide accurate answers, and escalate to a human agent when the case requires it. Every interaction is fully logged for compliance and quality review.
We review your current support process, volumes, channels, and pain points before designing the solution.
We build your case management setup, routing rules, SLAs, and automation flows in Salesforce.
Your team tests the system with real scenarios. We fix any issues and launch when everything passes.
Post-launch we monitor performance, gather feedback, and optimise rules and automations over time.
Email us at info@vismiai.com or call +61 02 8632 4946 to discuss your requirements.
Contact Us TodaySalesforce Service Cloud (Agentforce Service) is a customer support platform built on Salesforce. It gives your team a structured way to log, route, track, and resolve customer issues through a case management system — including email-to-case automation, a knowledge base, SLA rules, escalation alerts, and performance dashboards — all connected to your Salesforce CRM data.
Email-to-case automatically converts incoming customer emails into tracked support cases in Salesforce. When a customer emails your support address, a case is created, assigned to the right team or agent, and tracked through to resolution — without any manual effort. We configure the routing rules, assignment logic, and auto-response messages as part of the implementation.
Yes. We offer optional Agentforce AI agent configuration as part of the Service Cloud implementation. These agents handle common Tier-1 customer queries around the clock — looking up account data in Salesforce, providing accurate answers, and escalating to a human when the case requires it. Every interaction is fully logged for compliance and quality review.
SLA rules define how quickly different types of customer cases must be responded to and resolved. For example, a critical issue might require a 2-hour response while a general enquiry allows 24 hours. We configure Salesforce to automatically track these deadlines, send alerts when cases are approaching breach, and escalate to managers when SLAs are at risk — so no customer query falls through the cracks.
A focused implementation — case management, email-to-case, knowledge base, SLA rules, and dashboards — typically takes 4 to 8 weeks. Adding Agentforce AI agent configuration extends this to 8 to 12 weeks depending on complexity. We work in two-week sprints so you see progress throughout the project.
Yes. We tailor the implementation to your team size and budget. For small support teams, we focus on the essentials — case management, email-to-case, and dashboards — that immediately reduce admin and improve visibility. We don't over-engineer. As your team grows, we expand the platform with you. Contact us to discuss your situation.