Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
1. Introduction
Vismi AI Technologies Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through https://vismiai.com, how we use and protect it, and the choices available to you.
We are headquartered in Sydney, Australia, with a development centre in Nellore, India, and serve clients across Australia, Singapore, Malaysia and Southeast Asia. We handle personal information consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and India’s Digital Personal Data Protection Act, 2023, where applicable.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email address, phone number and company name when you submit our contact form.
- Communication content — the subject and message you send us and any follow-up correspondence.
- Technical data — IP address, browser type, device information and referring pages.
- Usage data — how you navigate and interact with our website, gathered via analytics.
3. How We Collect Information
We collect information directly from you (when you complete the contact form or email us), automatically as you browse (through cookies and analytics tools such as Google Analytics), and occasionally from platforms such as LinkedIn where you choose to connect with us.
4. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide the services you request.
- Prepare proposals, quotes and project documentation.
- Improve our website, services and customer experience.
- Send relevant updates where you have consented.
- Meet our legal, regulatory and contractual obligations.
5. Disclosure to Others
We do not sell your personal information. We may share it with trusted service providers who help us run our business (such as hosting, analytics and CRM providers), with professional advisers, or where required by law or to protect our legal rights. Any third parties we engage are expected to safeguard your information and use it only for the purposes we specify.
6. Third-Party Services
Our website relies on reputable third-party services that may process limited data on our behalf, including web hosting, Google Analytics for usage measurement, and Salesforce for managing enquiries. Each operates under its own privacy terms, which we encourage you to review.
7. Cookies & Analytics
We use cookies and similar technologies to make the site work, remember preferences and understand how visitors use our pages through Google Analytics. You can control or disable cookies in your browser settings, although some features may not work as intended if you do.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
10. International Data Transfers
Because we operate in both Australia and India, your information may be processed or stored in either country or with service providers located elsewhere. Where information is transferred across borders, we take reasonable steps to ensure it remains protected to a standard consistent with this policy and applicable law.
11. Your Rights
Subject to applicable law, you may request access to the information we hold about you, ask us to correct or delete it, withdraw consent to marketing at any time, or make a complaint about how we have handled it. To exercise any of these rights, contact us at info@vismiai.com. We will respond within the timeframes required by law.
12. Children's Privacy
Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date above shows when it was last revised. Please review it periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@vismiai.com, call +61 2 8632 4946, or write to 60 Martin Place, Sydney NSW 2000, Australia.